Sometimes people have difficulty locating the correct downloadable map that they have purchased in the Digital Map Store. This article gives detailed instruction to access your purchased maps.
General Hints
- Start by installing the app and use the in-app tools (described below) to access the maps.
- Some websites or emails may give you instructions to click links to download maps, but these are not always reliable, as it depends on browser settings, etc, etc. It is much better to start inside the app.
- Sign into the correct account.
- Look at your purchase receipt email to find the user ID that bought the map.
- If you were given a gift certificate or serial code, you must sign into the same account that you used to register the code
- If in doubt what account the app is signed into, you can sign out first. Then, when you click the Digital Map Store button, it will prompt you sign in.
- If it says you don't have any Activation Rights, the most likely reason is that you have selected the wrong map. You need to delete the map, then use "My Online Maps" and try again.
Using Memory-Map for All
- The new Memory-Map for All app is recommended for all new users (except for at-home planning and printing on the PC, where you should use Memory-Map Navigator - see the App Comparison)
- Tap the maps button
in the lower left of the map screen.- If this button is not present, tap the screen. By default the buttons are automically hidden after a few seconds of inactivity.
- If it is still not there, tap the page left or right buttons at the sides to get back to the map page
- Tap "My Online Maps" and "Everywhere" at the top. Sign-in if prompted.
- You may have to tap the triangles on the left to expand categories.
- Note that some older maps may be shown under Old Editions.
Optional: Some maps are downloaded in full when you select them in the digital map store, but larger topo maps are downloaded as needed. If you want to download the map for offline use, see the Bulk Download page in the manual.
Using Memory-Map Navigator on the Windows PC,
- Download and install the Memory-Map 6 software from HERE.
- Click the Map > Digital Map Store > Online Maps menu command
- Click Sign-in and enter your user name and password to log in to your account.
- Then click My Online Maps, and Maps Everywhere.
- Some Map types may be shown with a plus sign in a box. Click to expand all the categories.
- Note that some older maps may be shown under Old Editions.
- Select the map you require/have purchased and press Continue
- The purchased maps may have a lock symbol
. That just means it hasn't yet been activated on the current PC. You can go ahead and select it.
Optional: Some maps are downloaded in full when you select them in the digital map store, but larger topo maps are downloaded as needed. If you want to download the whole map, then click Map > Digital Map Store > Download Whole Map.
Notes
If the map you are looking for is not shown in the Map list, ensure you have selected "Maps Everywhere" as well as “My Online Maps”. If it is not there, it means you bought the map on DVD or other media before the Digital Map Store existed, or the publisher of the map has asked us to remove old editions. In most cases you are eligible for a discount to the latest edition of the map, so we recommend you purchase the new edition map. If you are using old maps that are not in the Digital Map Store click this link for ideas on how to install them.
Legacy apps
If you are still using the old legacy apps, the steps are very similar. Go to the Maps list, select My Online Maps and Maps Everywhere. If you need support, it is probably best to switch to the Memory-Map for All app.